Click here to view the embedded video.

Here we are a short week after Old Spice enjoyed the biggest viral marketing campaign of 2010.  The Old Spice name is on the tip of millions of tongues and being read in tens of thousands of articles like this one.  And the big question is just starting to be asked, “Did that successful marketing campaign improve sales?”

The answer so far is “No.”  But to make a fuss about that at this early stage is a waste of time; not that it will stop writers across the blogoshpere and in the corporate media from pointing it out.  In fact you’ll probably read a lot about how Old Spice sales for 2010 are down 7%.  (Yes, even more PR generated from this campaign.)

Does a sales drop happening concurrently with Old Spice’s most successful marketing campaign in years mean that the commercials and viral videos drove sales down?  Of course not.  Correlation does not necessarily equal causation.

It also means that just because they didn’t generate a spike in sales, there is no way to know how well Q1 and Q2 2010 marketing efforts will help Old Spice in the coming months and years.  Especially if they develop ongoing social media marketing efforts to engage with old customers and new fans.

Short term numbers for the Old Spice Guy campaign were off the charts.  With over 5.9 million You Tube views and over 22,500 comments over the course of a few days, there is nothing to complain about.  And by the way, all of the 180 videos posted to You Tube for this campaign will now be working for Old Spice 24/7.  A tremendous marketing foundation has been built.

What the brilliant Old Spice viral videos will prove in the long run is what Scott Monty, the head of social media for Ford Motor Company, says often, “Social media marketing is a commitment, not a campaign.”

Thinking that social media marketing efforts will result in immediate sales is short-sighted and will lead to unfulfilled expectations.  No, that’s not what companies want to hear.  Yes, it’s the actual truth and wanting it to be different will not make it so.

Social media marketing done well will increase brand awareness, generate positive word of mouth and drive interest in your company.  Traditional ROI metrics used for quarterly reviews cannot measure these benefits, which inaccurately undervalues their importance to the health of a growing business.

While social media marketing may show a positive effect on short term sales, that is not where the value lies.  The benefits of social media marketing are in building strong relationships and loyalty that drive up the lifetime value of repeat customers.

I loved the Old Spice videos.  They were some of the most interesting and creative marketing that has ever hit the interwebs.  My awareness of the Old Spice brand, like yours no doubt, is higher than ever.  Does that mean that I ran out and bought their products? Nope.

Was your reaction to the videos to go out and buy their products immediately? …or was it to click on some more of their entertaining content? …or to post the videos on your Facebook page or blog?  …or to email links to the videos to your friends?

My dad still uses Old Spice and I never have.  I’ll now consider them to be a hipper brand that is doing a great job at updating their image.  I will pay more attention to them now and might possibly buy a product from them in the future, though right now I have no plans to do so.  But before this campain they weren’t even on my radar and if they keep it up I may become a new and repeat customer.

Isaiah, the new Old Spice pitch man, makes the men laugh and the ladies swoon.  His commercials generated so much heat that television could not contain him.  Now Isaiah and Old Spice are social media darlings spreading viral smiles across the globe.

Click here to view the embedded video.

Isaiah is now in the pantheon of commercial celebrities like the “What’s the Beef?” Wendy’s Lady and the Burger King King who most recently showed up on chat roulette giving away coupons in a smart social media play. While Isaiah is at his peak, and after the World Cup domination of Twitter has ended, Old Spice rolled out this campaign that everybody’s talking about.

In a brilliant PR move,  Isaiah has spent the last couple of days responding directly to bloggers, journalists, celebrities and random Twitter followers through well crafted, funny and sensual You Tube videos.  He even asked a woman to marry a man who requested that Isaiah deliver the proposal for him. The “Isaiah Talks to You” social media marketing campaign hits high notes few have seen.

The Old Spice You Tube channel is bursting at the seams with entertaining videos that you can’t help sharing with others.Though you won’t have enough time to watch them all at least check out the Alyssa Milano response above (which will surely get Isaiah a date) and the Justine Bateman response.

Rick Bakas gives a good overview of why this social media marketing campaign is so effective with some points that are worth repeating. The big takeaway for anyone interested in beefing up their social media marketing is to connect with influencers who care about your product or service.

Isaiah’s first videos responded to bloggers and journalists that had written about the Old Spice commercials.  They have huge audiences, and like all people, they like to hear their own name.  If Isaiah responded to you in a You Tube video how many people would you tell?

The main ingredients of the Old Spice social media marketing campaign come together to show how online and offline branding can work amazingly well together with good strategy.  What we can all learn from this, besides the fact that sex still sells (especially when the bare chested man speaks directly to the ladies by name), is that social media marketing has hit the mainstream.

Major corporations are building relationships with their audiences in more and more creative ways.  Social media has moved the needle to being a very powerful tool that any brand can use to generate awareness, interest and more sales.  So who is your Isaiah and when are you rolling out your next campaign?

Click here to view the embedded video.

Click here to view the embedded video.

But what’s more interesting from a psychological perspective is how each new iPhone release ups the fanatic interest of more and more people.  Last week the online reservation system for the phones crashed within hours of going up because 600,000 orders hit it so fast.  Then huge crowds turned out worldwide to buy them today, the day of the launch.

More than a need to have the new cool toy, people are clamoring for easier ways to communicate and connect.  With each new iPhone release consumers are compelled to have a better device with upgraded apps and features that help them to be social in better and faster ways.

Beyond this, the sense of community between iPhone users to share tips, geek out on technology and have fun is a reflection of types of people attracted to the Apple tribe. Apple understands the experience economy and Apple lovers love the products because they always deliver better experiences.

Last night in Boulder people began lining up outside the Apple Store at 4pm.  By 5:30 Matt Emmi, an Apple customer, had set up a huge Samsung screen that campers would use to play video games and their kids would use to watch movies like Wall-E.  Others were already sharing iPads, playing board games and going on food runs for strangers next to them in line. This set the context of a community sharing an event.

Here a ‘shot in the dark video’ of the scene with about 100 people at 11pm last night:

Click here to view the embedded video.

By 6am the crowd grew to over 500 people:

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And then at 7am over 1,000 faithful Apple addicts were rewarded as the ‘Black Curtain Hiding Awesomeness” (as some labeled it) fell and the doors were opened. This video of how Apple launched iPhone 4 today, including the ceremonial reception of Michael Sitarzewski and Dave Taylor, the first customers in line, reflects how Apple understands the experience economy.

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As this service launches across 65 countries this week, it will be another brick on the geolocation path that is quickly changing how we use social media and mobile devices.

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Brands like the NBA and PGA are using Push.io to reach subscribers with push notifications of content like video of sports highlights pushed to mobile phones 60 seconds after  they happen.  Facebook is expected to  launch their expected geolocation features soon which will cause the path to build and weave yet again. Then there are upstarts like Goby that are adding even more utility to location based services.

So why should you care about geolocation services?  Because when someone checks in at your location on Foursquare or Gowalla they are broadcasting to their friends (and Twitter followers) that your location is cool.  If it wasn’t, why would they want to share that they’re there?  Repay their free promotion with something that will make them want to come back and give them something to add in the ‘Tips’ section for future customers to benefit from.

Many creative and interesting ways to engage customers will continue to evolve from geolocation technology.  You can get started now by adapting some of the aspects of these successful campaigns into how you market your brand.

1. Offer a coupon or special incentive to everyone who checks into your stores or stores that carry your products.  Many stores offer a coupon to the person who is the mayor, the one with the most check ins at your location, but why not give more people reasons to spread great word of mouth about your company?

2. Have 8coupons list your coupon with others in specific cities.  Coupon lovers will see your offer on an interactive map with complementary offers.

3. Create a contest where anyone checking in at your location is entered to win. People love to compete and you are giving them a fun way to interact with your brand.  By creating experiences for your customers you are building solid relationships that pay dividends for years.

What other ways have you used geolocation services or seen others using them?

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There’s no place for people who knowingly lie, manipulate and take advantage of others. (Except maybe careers as attorneys, politicians or owners of certain multinational corporations.)

Though our DNA is against us when it comes to being easily fooled by manipulators, it doesn’t hurt to try to learn how to have better radar against the tactics of predators.

The pain and cost of being a part of the flock of sheep is high. It is a price the majority of the population pays, but we don’t have to. A little common sense goes a long way.

Seth Godin just wrote a post on manipulation that encapsulates some of the best ways to identify and beat the manipulators. Here’s a sample:

Here are a few general categories of behaviors that manipulators seek out:

* Believing something because you heard someone say it on a news show on cable TV.
* Being a child (or acting like one).
* Buying penny stocks.
* Repeating a mantra heard from a figurehead or leader of a tribe without considering whether it’s true.
* Trying to find a short cut to lose weight, make money or achieve some other long-term goal.
* Ignoring the scientific method and embracing unexamined traditional methods instead.

Read the full article here …it’s short and worth it!

If you’re looking for help in navigating the social media landscape understand that it’s about business strategy more than about the new tools and online tactics.  Having a Twitter account without knowing how to communicate with customers and prospects in ways that build your business is a waste of time and money.

Do your due diligence on a consultant’s background and don’t be blindly influenced by hip buzzwords.  Social media is a revolutionary business and personal tool, but if you’re using it for business hire someone with business building experience.

Click here to view the embedded video.

According to the loud mouths in the media, the birth of TV was supposed to kill radio.  Then cable TV was supposed to kill standard TV.  Then VCR home recording was supposed to kill visits to movie theaters.  Now the internet and video games are supposed to kill TV.  It’s just more ‘look, the sky is falling’ hoo-hah.  (And any opportunity to use the word ‘hoo-hah’ is one I’ll take because it’s fun to say.)

Even newspapers will never die.  The industries of the past are crumbling and newspaper subscriptions will continue declining, but they’ll always be around in some fashion.

That said, the era of participatory media is in full force.  It was a babe when blogs and YouTube hit the scene, but  now it’s how young people get most of their news.

As generation Y is poised to dominate the population in a few years, all communication and business marketing methods are shifting to two-way or multi-channel platforms like blogs and Twitter.  Gone are the days where advertisers could win the day by shouting unwanted messages to an unsuspecting public or when you had to wait until TV told you what was happening in your world.

I’s all about community, transparency, trust agents, authenticity and tribes.  Although, for now the signal to noise ratio is still way off as old school people and companies still try to use new multi-channel platforms to broadcast obnoxious marketing messages no one wants without being genuine contributors to conversations people are looking to have.  If they aren’t helping, they’re hurting.  But they’ll learn, or they’ll die.

On another note, you probably remember the famous “Wassup” superbowl commercial in 2000.  What you may not know is that is was originally a short film done by a college student and then Budweiser hired him to remake it into a commercial with beer.

Watch the original ad below and the follow up to it in 2008 with the same actors.  Note how this user generated content (UGC) powerfully conveys information about how the world changed in eight years.  Then think about how much information you’ve learned in the last week or month from UGC videos, blog posts, Twitter tweets and other sources.  It’s a brave new world.

Click here to view the embedded video.