Posts Tagged ‘customer service’

How Social Media Influences Customer Service

Posted by Brett Greene | Filed under Social Media | Nov 13, 2010 | Tags: @vonage_voice, at&t, business, Corporations, customer feedback, customer service, phone service, telecom companies, twitter, voip, vonage | 6 Comments

Before you read the full story, I want to start with the fact that Vonage gave me great customer service, but getting there was an unnecessary adventure. Back in August of 2009 I signed up for a Vonage phone line when AT&T dumped their VOIP service in Colorado. I was happy with AT&T Callvantage for ...Read more.

Please Kill The AT&T iPhone Monopoly

Posted by Brett Greene | Filed under Consumerism, Influence | Sep 11, 2009 | Tags: at&t, bad cell service, cell phone, customer service, iPhone, monopoly, telco, telecoms, verizon | 21 Comments

I don’t want to hate my AT&T cell phone service and the iPhone monopoly, but I do. To be fair, I know people on the East Coast who love AT&T and can’t stand Verizon. But in Colorado, Verizon service is awesome and AT&T is way below par. I’m talking about constant dropped calls, conversations that ...Read more.

The Friendly Skies Are Now the Fee-Laden Skies

Posted by Brett Greene | Filed under Consumerism, Influence, Marketing, Social Media | Aug 4, 2009 | Tags: airline, airline customer serivice, airline fares, airline fees, customer service, frontier, frontier airlines, united airlines, united breaks guitars, us air | 1 Comment

“Thank you for flying _______ airlines. We know you have a choice a choice of which airline to fly and we appreciate you choosing us.” …really? Do we have a choice or do we just choose whichever airline has the best rate for the itinerary we need based on the airports we’re flying in and ...Read more.